You may return most new, unopened items within 30 days of delivery for a full refund unless they are personalized. Unfortunately, personalized items are not returnable. We do not pay the return shipping costs unless the return is a result of our error (you received an incorrect or defective item, etc.).
Please note we do not charge for shipping unless you are outside of the Continental USA but we do have to deduct a processing fee on all returns. We will deduct $5.00 restocking fee on all returns.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please note you must have tracking for your return and proof of delivery as we cannot be responsible for items we do not receive.
We do not refund the cost of shipping nor do we pay for returns. We do apply a $5.00 restocking fee for returned items that are not our error.
Thank you for your understanding.
Damaged merchandise will be replaced at no charge but color of exterior may be substituted based on availability and time of year. We will replace your book with the same interior format as you purchased.
We use USPS Media Mail for Free shipping and it takes 2-9 days depending on your distance from our warehouse in Florida. It is the same shipping time as Parcel Post. We offer Priority Mail shipping for a surcharge and it takes 2-3 days from shipment to be delivered.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please expect a lead time of 10 working days to receive your product unless an expedited order is to be processed. Please note these are not guaranteed times but we do our best to get the product you purchase from us into your hands as quickly, efficiently and inexpensively as possible.